m360 executive maps out communication landscape at the CEO Summit 2022

Evolved from SMS to more messaging channels

m360 COO Ramon Hirang said at the CEO Summit last April that faster digital adoption has led to a “seismic shift” in the way people communicate and consume information. m360 is one of the newest portfolio companies of Globe’s 917Ventures that leverages various communication channels to reach more customers and improve their experience.

Ramon Hirang led a discussion on the theme “Generation-less Digital Experience: The Seismic Change in Leadership and Consumer Behavior.” He cited how m360 can help businesses engage with their customers, drive more people to their business, and boost brand awareness through innovative business messaging solutions.

“There is no doubt that recent events have accelerated digital adoption, and one of the seismic changes that support this behavior is the shift from “digital-natives” only to “generation-less” channel preferences,” he said at the summit, referring to how the pandemic hastened the digital pivot across all fronts. “m360 can help you adapt and continue to respond to our customers’ ever-evolving needs and expectations by using customer-driven data to provide a custom experience for all ages,” Hirang said.

m360 has evolved from a brand that offers SMS-focused solutions to expanding its range of products to include other messaging channels. Today, the company’s services allow hyper-personalization to engage more customers and let them choose the messaging channels they most enjoy.

The CEO Summit 2022 was held from April 3 to 6, 2022, in Baguio City and gathered the top executives from companies across the country in discussions around the main theme “4IR Ready: The Era of Digital Transformation.”

Nathaniel Trillana
Nathaniel is a part-time contributor and writes for WalasTech in his free time from work. He is a tech-savvy person, a morning radio program listener, a podcast host and producer, as well as a heavy social media user.