Xiaomi opens first Exclusive Service Center in the Philippines

Ramping up its after-sales program in the country

Global smartphone brand Xiaomi recently inaugurated its first exclusive service center in the country where it aims to provide VIP treatment to its customers as well as after-sales support to their products.

“The unwavering support of Xiaomi fans has been a crucial factor in our growth this year and we want to make sure we continue to deliver the best possible experience for them when it comes to their needs. The opening of this new exclusive center signals the start of more innovation when it comes to our customer service that we are aiming to bring to more Xiaomi fans nationwide,” shared Joel Salera, Xiaomi Philippines Service Manager.

Xiaomi has expanded its aftersales support this year, where it grew from 10 last year to 20 more nationwide, plus appointing 10 additional authorized service centers to support Xiaomi TV products. In addition, the Xiaomi Contact Center was established earlier this year to service customers in the Philippines and the Americas. The company is also looking to expand its customer service facilities next year by adding another Exclusive Center to support mobile, Artificial Intelligence of Things (AiOT), and ecosystem products with more exclusive service centers to open across key central cities in the country. Moreover, they will also be launching a customer service online portal where chat support with a customer representative is available and will allow customers to check the status of their ongoing repairs.

Customers who wish to avail of any after-sales services can drop by the Exclusive Service Center located on the ground floor, Serendra Wing of Market! Market! in Bonifacio Global City, or any authorized providers and present their concerned Xiaomi smartphones or Xiaomi Pad 5 at its Service Receiving desk. A Xiaomi representative will then collect pertinent information about the device and verify its warranty coverage, and then issue a service order claim upon validation of their case. For minor concerns, Xiaomi customers can expect their gadgets within less than a day, while it might take a couple of days for more complex cases.

For more details about Xiaomi and any aftersales concerns, customers can get in touch with the Xiaomi Toll-free Contact Center at (PLDT/SMART): 1-800-1312-0048 or (GLOBE): 1-800-8386-5529, email addresses: [email protected] or [email protected] or check the official website: mi.com/ph/service/repair.

Xiaomi Holiday Promos

Xiaomi customers can also avail of Xiaomi’s All I Want for Christmas promo where they can get an exclusive Mi Bunny plushie along with more freebies when they purchase the Xiaomi 11T Series, Xiaomi 11 Lite 5G NE, Mi 11 Lite, and the Xiaomi Pad 5 from November 13, 2021, to January 14, 2022.

The Xiaomi 11T will be available for only PHP 21,990 for its 8GB+128GB variant and PHP 24,990 for its 8GB+256GB variant and comes with a free speaker, eco bag, and a Mi Bunny. On the other hand, the Xiaomi 11 Lite 5G NE that is available in the 8GB+128GB variant can be purchased for only PHP 18,990 and comes with a free eco bag and a Mi Bunny only. Meanwhile, the Mi 11 Lite priced at PHP 14,990 for the 8GB+128GB storage variant comes with a free Mi Bunny and a tote bag. Lastly, the Xiaomi Pad 5 can be purchased for only PHP 17,990 for the 6GB+128GB variant and PHP 19,990 for the 6GB+256GB variant. Under this promo, it comes with a magnetic case made exclusive for the Xiaomi Pad 5.

Customers can visit the Xiaomi Philippines official stores in Lazada and Shopee as well as their Lazada and Shopee Global stores for more exclusive deals.

Nathaniel is a part-time contributor and writes for WalasTech in his free time from work. He is a tech-savvy person, a morning radio program listener, a podcast host and producer, as well as a heavy social media user.