Globe Telecom recorded the highest average SMS success ratio among the country’s three mobile operators in the latest National Telecommunications Commission (NTC) quality-of-service tests in Metro Manila, while also posting mobile download speeds of up to 381 Mbps and keeping its call drop ratio within regulatory limits.
The tests showed Globe achieving a 99.41% average SMS success ratio, making it the only operator to meet the NTC’s prescribed standard of above 99%. Its average call drop ratio was 0.74%, below the regulator’s threshold of 2%.
Why it matters: The results cover three essential parts of mobile service: text messaging, voice calls, and mobile data. For subscribers, these measures affect everyday activities, from receiving one-time passwords and sending messages to making calls and accessing online services. The findings also come alongside government monitoring that points to improvements in Globe’s network performance throughout 2026.
The details: In the latest NTC tests, Globe recorded a peak mobile broadband download speed of 381 Mbps. Across all three operators, the regulator reported that 113 of 142 test campaigns recorded download speeds above 50 Mbps, describing mobile broadband performance in most tested areas as very satisfactory.
Globe’s 99.41% average SMS success ratio was the highest among the three operators, according to the reported results. Its 0.74% average call drop ratio also remained comfortably below the NTC’s limit of less than 2%.
Atty. Froilan Castelo, Globe general counsel, said the results demonstrate the network’s role in delivering services Filipinos rely on for daily communication and mobile data access. He also welcomed the regulator’s continued monitoring, which provides a measure of service quality and helps identify areas that need further improvement.
The bigger picture: The NTC results align with improvements recorded by the Department of Information and Communications Technology (DICT) through its nationwide Oplan Bantay Signal monitoring.
Globe’s overall performance score increased from 77.2 in January 2026 to 82.6 in September, its highest score for the year, according to the figures provided by the company. Average download speed also rose by 41%, from 36.5 Mbps in January to 51.53 Mbps in September.
These figures offer a broader view of network performance beyond the Metro Manila tests. However, the results come from different monitoring programs, so they should be understood within the scope and methodology of each assessment.
Between the lines: Network performance is not measured by speed alone. While high download speeds can improve access to online content and services, reliable messaging and fewer dropped calls remain important for everyday mobile use.
The NTC’s SMS success and call drop measurements provide additional indicators of service quality. Globe’s reported results suggest that it performed well across these categories during the latest Metro Manila tests, although performance can still vary by location, network conditions, and device.
The DICT figures also point to a wider improvement in Globe’s reported performance over the first nine months of 2026. These aggregate figures do not mean every subscriber will experience the same speeds or reliability in every area.
For Filipinos: Globe’s September figures also show how network performance can be considered alongside customer complaints and market share.
According to the DICT’s Telco Report Card figures cited by Globe, the company accounted for 44.76% of the mobile market in September but received 6.1% of disconnection complaints. Its disconnection complaints had also declined by 64% compared with January levels.
These figures provide additional context on customer experience, although complaint shares and market shares measure different things and should not be treated as direct substitutes for network quality tests.
What’s next: Globe says it will continue strengthening its network through targeted infrastructure improvements, faster site deployment, and expanded coverage in underserved communities. It also plans to pursue satellite direct-to-cell technology to extend connectivity to areas beyond the reach of traditional mobile networks.
These efforts are intended to improve access and support growing demand for mobile connectivity across the Philippines.
The Bottom Line: Globe recorded a 99.41% average SMS success ratio, a 0.74% average call drop ratio, and peak mobile download speeds of 381 Mbps in the latest NTC Metro Manila quality tests. The results, together with improvements reported by the DICT, indicate stronger performance across several measures in 2026. Actual service quality will continue to depend on local coverage and network conditions.
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