Globe leads PH telecom sector in 2023 Digital Inclusion Benchmark

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Leading digital solutions platform Globe has ranked the highest among Philippine telcos in the 2023 Digital Inclusion Benchmark (DIB), reinforcing the company’s dedication to advancing an inclusive digital economy and society.

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The DIB, conducted by the World Benchmarking Alliance (WBA), evaluates about 200 of the world’s most influential technology companies. This benchmark assesses companies in advancing universal access to digital technologies, improving digital skills, fostering trustworthy use, and driving open, inclusive, and ethical innovation.

In the DIB’s 2023 iteration, Globe’s commitment to digital inclusion was recognized, with the company’s score showing improvement from its first evaluation in 2021. Globe’s performance highlights its dedicated efforts in cybersecurity, data privacy, child online safety, and digital literacy, among others.

“Our progress in the Digital Inclusion Benchmark affirms our efforts to equip our customers with the necessary skills to navigate the digital world safely and responsibly. We remain committed to uplifting lives through digital technology while prioritizing the safety and security of our customers,” said Yoly Crisanto, Chief Sustainability and Corporate Communications Officer at the Globe Group.

Globe has made huge strides in various areas evaluated by the DIB, particularly in the “Use” and “Skills” indicators. Notably, the company soared to third place for “Use” among the 200 companies assessed, demonstrating best practices in monitoring, reporting, and responding to cybersecurity incidents.  It was also acknowledged for the clear language in its privacy policy, specifically regarding data collection practices and user rights.

Cybersecurity and Data Privacy remain a priority for Globe, which is evident in the appointment of a Chief Information Security Officer (CISO) and a Chief Privacy Officer (CPO) who proactively address and manage digital threats that could impact the business and its customers.

Additionally, Globe’s Data Centers have three International Standards Organization (ISO) accreditations, ensuring the highest quality of service and security to its clients. Globe also boasts a state-of-the-art Security Operations Center, which plays a crucial role in protecting customer information.

Likewise, Globe was commended for maintaining a strong commitment to child online safety through various partnerships and initiatives with organizations such as  the Internet Watch Foundation (IWF), Canadian Centre for Child Protection (C3P), National Privacy Commission,  and Center for Art, New Ventures & Sustainable Development (CANVAS).

In terms of Skills, Globe continues to educate the youth, parents, and teachers on digital citizenship and responsible technology use through its Digital Thumbprint Program (DTP).

The DIB recognition underscores Globe’s dedication to enhancing the digital experience of Filipinos. It reflects the company’s ongoing efforts to contribute meaningfully to the Sustainable Development Goals (SDGs), specifically on SDG 9 Industry, Innovation and Infrastructure and SDG 4 Quality Education.

For more information about Globe’s initiatives in digital inclusion and its performance in the Digital Inclusion Benchmark, please visit

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Carl writes for WalasTech when he's not working full-time. Give him tips and/or leads at [email protected].