Grab Philippines statement on technology features suspended by the NPC

Grab has issued a statement regarding the suspension of their new-technology policies by the National Privacy Commission.

Below is their statement:

The passenger selfie feature and pilot study for in-car audio and video recording were introduced as pioneering safety technology features with the aim of further protecting our ride hailing community. These features follow the legal criteria for lawful processing of data.

However, we recognize the mandate of the National Privacy Commission (NPC) to protect user privacy. Passenger selfie feature and audio and video recording pilot have been temporarily suspended as we work with NPC to address their concerns.

We will fully cooperate with NPC in providing necessary supporting documents to adhere to their standards, implement additional corrective measures, and ensure that NPCs expectations and our approach for safety are mutually understood.

Grab Philippines Statement RE: NPC’s CDO for Passenger Selfie, Audio and Video Recording Pilot February 5, 2020

Grab’s in-app selfie verification, as well as its pioneering audio and video in-car recordings, were suspended by the National Privacy Commission yesterday after it had found certain violations pursuant to the Data Privacy Act. Grab has 15 days to comply with the necessary recommendations by the said government agency.

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